Our in-store exchange policy is as follows: exchanges only accepted within 14 days of purchase with receipt for items in original packaging and in store bought condition. Items should be unopened and not damaged with tags still attached in the case of plush. Store credit or exchange issued for returns with gift receipt or gift cards. DISCOUNTED ITEMS ARE FINAL SALE.
For shipped orders, the return policy is as follows: Returns and exchanges accepted within 60 days with receipt for items in original packaging and in store-shipped condition. Items should be unopened and not damaged, with tags still attached in the case of plush. Please email return requests to firstname.lastname@example.org. We will provide a return authorization number to include with your shipment. Returns without an RA number will not be accepted. To be eligible for a return, your item must be unused and in the same condition that it was shipped in. It must also be in the original packaging, unopened. Gift certificates are not returnable.
Once you receive an authorization to return your product, ship to:
North Hill Centre
T2N 1M7 Canada.
When shipping returns, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. All shipping charges for returns are the responsibility of the Client.
Refunds (if applicable)
Once your authorized return is received and inspected, we will send you an email to notify you that we have received your returned item. If a refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Only regular priced items may be returned, discounted and sale items cannot be returned or refunded.
Games People Play should be notified of shipping damages via email within 48 hours of receipt of your package: email@example.com